RETURNS & REFUNDS
Thank you for shopping at Sheair Butters. We appreciate your business and strive to provide you with high-quality products. As a store specializing in personal care items, we understand the importance of maintaining the integrity and safety of our products. Due to the nature of the items we sell, we have implemented the following Return and Refund Policy:
1. All Sales Are Final: At Sheair Butters, we do not accept returns or offer refunds on any purchases made. Once a purchase is complete, it is considered final. We encourage you to carefully review your order before submitting it to ensure the accuracy of your selection.
2. Product Quality: We take great care to ensure that our products meet the highest standards of quality and safety. Each item is inspected and packaged with utmost attention. In the unlikely event that you receive a damaged or defective product, please contact our customer support within 2 business days of receiving your order. We will work with you to address the issue promptly.
3. Order Accuracy: We strive to fulfill every order accurately and efficiently. If there is an error with your order, such as receiving the wrong product or an incorrect quantity, please notify us within 2 business days of receiving your order. We will investigate the matter and take appropriate action to rectify the situation.
4. Shipping and Handling: Sheair Butters is not responsible for any damages or losses that occur during the shipping process. We partner with reliable shipping carriers to deliver your order safely. If your package arrives damaged, please document the issue with the carrier and contact us immediately. We will assist you in filing a claim with the shipping carrier to seek compensation for the damages.
5. Allergic Reactions: We strive to provide detailed product information, including ingredients, to help you make an informed purchase. However, it is essential to note that individuals may react differently to certain ingredients. Sheair Butters is not liable for any allergic reactions or adverse effects caused by the use of our products. We recommend that you carefully review the ingredients list and perform a patch test before using our products, especially if you have known allergies or sensitivities.
Please note that this Return and Refund Policy applies exclusively to purchases made through SheairButters.com. If you have purchased our products from a third-party retailer, please refer to their respective return and refund policies.
We appreciate your understanding and cooperation regarding our Return and Refund Policy. Should you have any questions or require further assistance, please don't hesitate to contact our customer support team at 704-275-1227. We are here to provide you with exceptional service.
Thank you for choosing Sheair Butters!