Politique d’expédition

Notice

Please note, due to widespread theft and resale of our products, Sheair Butters will no longer as a courtesy resend items marked as delivered, but the customer claims was not received. You, the customer, must file a claim with the courier and follow their guidelines in order to further track your package or seek a refund.

USPS⁣
Customer Service: 1-800-275-8777⁣
Click here to file a claim with USPS⁣
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DHL⁣
Customer Service: 1-800-225-5345⁣
Click here to file a claim with DHL.⁣
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UPS⁣
Customer Service: 1-800-742-5877⁣
Click here to file a claim with UPS.

Standard Shipping Rates

Shipping rates are based on the weight of your package and are automatically generated by the shipping provider of your choice, not Sheair Butters.

Mis-Delivered Packages - Wrong Address Provided

Please double check your address before submitting your order. Sheair Butters will not be held financially responsible if you input the wrong address and your package is delivered to someone else. In the event your package is returned to us because of a wrong address, we will resend the package, but you are responsible for paying all shipping charges.

Mis Delivered Packages - Address Cannot Be Found

In the event your chosen shipping provider cannot find your address and your package is marked “Return to Sender,” or if the recipient fails to collect the package from the delivery facility within the specified timeframe, the customer will be responsible for covering the new shipping charges for re-shipment. It is essential to double-check and provide accurate shipping information during the ordering process to avoid any potential complications.

Processing Time

All orders are processed within 14 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking information should become available within a few hours.

We take great care to ensure your product arrives safe and secure. We use several packaging options, including corrugated boxes that can withstand 200 pounds, extra padded bubble mailers, and insulated mailers. Should your package somehow arrive damaged, please contact us immediately with photos and we will file a claim and seek to resolve your issue in a speedy and mutually beneficial manner.