Shipping Policy
Notice
We understand that missing packages can be frustrating. Unfortunately, due to recent instances of product theft and resale, Sheair Butters is no longer able to offer courtesy resends for items marked as delivered by the courier but reported as missing by the customer. However, we are committed to helping you locate your package.
Please **file a claim directly with the courier** using the tracking information provided with your shipment. The courier will be able to investigate the matter and offer further tracking information or assist you in seeking a refund, as per their policies.
We apologize for any inconvenience this may cause and appreciate your understanding.
USPS
Customer Service: 1-800-275-8777
Click here to file a claim with USPS
DHL
Customer Service: 1-800-225-5345
Click here to file a claim with DHL.
UPS
Customer Service: 1-800-742-5877
Click here to file a claim with UPS.
FedEx
Customer Service: 1-800-463-3339
Click here to file a claim with UPS.
Standard Shipping Rates
Shipping rates are based on the weight of your package and are automatically generated by the shipping provider of your choice, not Sheair Butters.
Packages weighing over 16-ounces (1 pound) automatically ship via Priority Mail. To keep prices low, we use Priority Mail Padded Flat Rate Envelopes, which offer significant savings over traditional Priority Mail boxes, which can become quite expensive depending on the weight and distance your package must travel.
Mis-Delivered Packages - Wrong Address Provided
Please double check your address before submitting your order. Sheair Butters will not be held financially responsible if you input the wrong address and your package is delivered to someone else. In the event your package is returned to us because of a wrong address, we will resend the package, but you are responsible for paying all shipping charges.
Mis-Delivered Packages - Address Cannot Be Found
In the event your chosen shipping provider cannot find your address and your package is marked “Return to Sender,” or if the recipient fails to collect the package from the delivery facility within the specified timeframe, the customer will be responsible for covering the new shipping charges for re-shipment. It is essential to double-check and provide accurate shipping information during the ordering process to avoid any potential complications.
Processing Time
Unless otherwise noted, orders are usually processed within 5-7 business days. Once your order ships, you will receive a shipping confirmation email with your tracking number. You will then be able to track your package within a couple of hours.
Please note: During the warmer months of June through September, our shipping time may extend to 7–14 business days. This is because we take extra care and precaution when preparing orders to ensure our body butters arrive in perfect condition and do not melt in transit.
To insure your product arrives safe and secure, we use several packaging options- including corrugated boxes that can withstand 200 pounds, extra padded bubble mailers, and insulated mailers. However, should your package somehow arrive damaged, please contact us immediately with photos and we will file a claim and seek to resolve your issue in a speedy and mutually beneficial manner.
Free Shipping - US Only
Orders $100 and over ship free.
Returns & Refunds
Due to the personal nature of our products, we do not accept returns and all sales are final.
Thank You
As always, we thank you for understanding and continuing to support our little mother-daughter run business.
If you have any questions, comments or concerns, please don’t hesitate to contact us.