RETURNS & REFUNDS
Standard Return Policy
While it is our goal to always make our customers happy, because of the personal nature of our products we cannot accept returns and do not issue refunds. All sales are considered final.
Please see our Shipping Policy below for issues regarding lost or damaged goods.
All U.S. orders ship free on SheairButters.com. We ship via USPS First-Class Mail, USPS Priority Mail, and USPS Retail Ground.
All orders are processed within 3-5 business days. Once your order ships, you will receive a shipping confirmation email with your tracking number. You will then be able to track your package within twenty-four hours via the official USPS website.
Sorry, we only ship to the lower forty-eight states, Hawaii, Canada, and the U.K. At the moment we do not ship to Alaska, Puerto Rico or any of the other outlying U.S. Territories.
We cannot ship to P.O. boxes. A valid street address is required.
We take great care to insure your product arrives safe and secure. We use several packaging options, including corrugated boxes that can withstand 200 pounds, extra padded bubble mailers, and insulated mailers. Should your package somehow arrive damaged, please contact us immediately with photos and we will file a claim and seek to resolve your issue in a speedy and mutually beneficial manner.